Returns
What is the return policy?
Voort Studio has a 7-day return policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
What is the exchange policy?
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at voortstudio.com.
When do I receive my refund?
If the complete order is returned the refund will include standard delivery costs from Voort Studio to you. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel. Voort Studio shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 7 days by bank transfer into the account used with the credit card bearing the Customer’s name.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Does the return policy apply to sales?
Our regular online return and exchange policy as described above applies during sale periods.
How should items be returned?
• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all products are exactly as you received them, with tag and seal still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• All products that come in their own box or dust bag, including but not limited to shoes and accessories, must be returned in their original, undamaged box or dust bag as this is considered part of the product.
• Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
• We will email you the return address to send your returns to as the address varies on the location of the sender.
What is the quality guarantee?
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt at clientservice@voortstudio.com.